Shipping policy

Processing & Handling Time
Orders take 4–6 business days to process (quality checks, packaging, and dispatch) before being handed to shipping partners. Processing time is separate from shipping time and should be added to total estimated delivery times. During peak promotional periods or holidays, processing may take slightly longer. Online tracking information will be emailed once dispatched.

Estimated Shipping Times

  • USA: 7–16 business days (Includes online tracking)

  • Rest of the World: 7–21 business days (Tracking availability varies by region)

Delivery Delays: Transit times do not include weekends or public holidays. Unexpected logistics delays are outside of our control. If your package shows no tracking movement for more than 30–60 business days, contact the Seille support team to issue a replacement shipment.

Order Cancellations
To cancel an order, contact us within 30 minutes of placing your purchase. Once the 30-minute window has passed, orders enter automated fulfillment and cannot be canceled.

Address Accuracy & Unclaimed Shipments
Please verify your shipping details before placing an order. If you notice an address error on your confirmation email, reply directly to that email or contact us immediately. Address changes cannot be made once processing begins. Seille is not responsible for packages that are undeliverable, refused, unclaimed, or returned due to incorrect or incomplete shipping addresses.

Customs & Duty Fees
International packages may incur customs fees, import taxes, or local duty charges, which are the sole responsibility of the customer. Please consult your local customs agency regarding potential fees. Customs agencies may occasionally hold packages, which can extend expected delivery windows.

Multiple Shipments
Orders containing multiple items may arrive in separate packages due to:

  • Stock distribution across different fulfillment warehouses.

  • Carrier weight or dimension restrictions.

  • Pre-orders or items currently on backorder.

Damaged Items & Refunds
Because estimated delivery windows and product specifications are provided on product pages prior to purchase, refunds are not issued for standard shipping durations. If an item arrives damaged, contact us to submit clear photos of the product, packaging, and your customer details so our team can review and process a resolution.

Holiday Season Notice
During high-volume sales periods (October through December), shipping carriers experience significant volume increases. We appreciate your patience while the Seille team works to ensure your package arrives safely.